It is no problem to make a return to Vina Clothing UK online. If returning by post, please return to.
Vina Clothing UK
Unsuitable items must be returned in their original condition, unworn with tags on, within 14 days of receipt for a refund. Please note that the 14 days begins from the day the order is delivered to the address stated. You have a further 14 days to exchange this item for a change of size or different item. If you are out of this time frame you will be issued an online credit note.
Refunds can take up to 7 working days (from the day we receive the item) to process depending on payment method, unfortunately at this time we do not offer pre-paid returns, however it is free to return your order in person to store.
Beauty items, underwear & earrings are non-returnable due to hygiene reasons.
Please Note: Sale items are non-refundable; sale items can be returned within 14 days for an exchange or online credit note only.
Cancelling an order
If you wish to cancel an order you would need to inform us within 2 hours of placing the order. This can be done by email. It is not possible to cancel an order through our social media channels. Once an order is fulfilled it is not possible to cancel and would be subject to the returns policy.
In Store Returns
Unsuitable items must be returned in their original condition, unworn with tags on, within 28 days for an exchange or credit note with a valid receipt.
Beauty items, underwear & earrings are non returnable due to hygiene reasons.
If you receive faulty goods, either in store or online, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. You must have your receipt and it must be within 3 months. The item will be checked over by staff before any decision being made.
Please note - when returning a faulty item please send via royal mail 1st class, we have a cap of £3.99 that can be refunded for faulty postage costs. As always a proof of postage is required.
Royal Mail Tracked 2-3 Working Days - £3.99